FAQS

1. How do I place an order?

Simply browse our site, select the product you like, click "Add to Cart", and follow the checkout steps to enter your shipping and payment details.

2. Can I modify or cancel my order after placing it?

Once an order is placed and paid, it is processed quickly. We cannot guarantee changes or cancellations, but please contact us as soon as possible.

3. How can I check my order status?

After your order is shipped, we will email you the tracking number. You can also check your order status via your account or the link in the email.

4. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving the item with photos and your order number. We’ll help you arrange a return, exchange, or refund.

5. What shipping methods do you offer?

We offer Economy, Standard, and Express shipping options. You can select your preferred method during checkout. See our Shipping Policy for details.

6. How long does delivery take?

Delivery time varies by destination and shipping method. Please refer to our Shipping Policy for estimated delivery times.

7. How can I track my package?

Once shipped, you’ll receive a shipping confirmation email with a tracking number and tracking link from the carrier.

8. What if my order is delayed or lost?

If your order is significantly delayed or missing, contact us promptly. We’ll assist with tracking and arrange a refund or reshipment if necessary.

9. How do I request a return?

Contact us within 14 days of receiving the product. Items must be unused and in original condition. We'll guide you through the return process.

10. How long does it take to process a refund?

Refunds are issued within 5–10 business days after we receive and inspect the returned product.

11. What payment methods do you accept?

We currently accept PayPal — secure and widely supported internationally.

12. Do I need to create an account to place an order?

You can checkout as a guest, but we recommend creating an account to easily manage orders and view order history.

13. How can I contact customer support?

You can reach us via the "Contact Us" page or email us at invoicing@elegancewearsg.com. We’ll reply during service hours.

14. What are your customer service hours?

Our customer support is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8), excluding public holidays.